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Customer Support

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MOST FREQUENTLY ASKED SUPPORT QUESTIONS TUTORILIZED

Procedure for Updating Inactive Admin email address (MCAC Procedure)	Watch Video Tutorial (less than 5 minutes)
I CAN NOT SEND EMAIL (but i can receive)	Watch Video Tutorial (less than 5 minutes)

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Help us to Help You faster.  1. Welcome to sibername.com Support Department. We would like to take a moment to explain the recommended steps you should take when looking for support for your services with us. The first thing to do is to visit our comprehensive Flash tutorials collection. Our movies cover all aspects of managing your site - from creating a simple email account to uploading your site files to our server. 2. Next, visit our KnowledgeBase. Here you will find dozens of thorough yet concise articles addressing many commonly asked questions. The beauty of having the Flash tutorials and the KnowledgeBase at your fingertips is that you're able to get immediate answers to your questions - 24 hours a day. 3. If you still require assistance, send us an email at support@sibername.com. This will ensure the most efficient response time to your question. Your email will create a ticket on our help desk and will be automatically dispatched to the expert of the subject matter in your email. Typically, tickets will be answered in less than one hour.  4. And finally, if you still need help, call us toll free at 1-613-845-0317. Keep in mind that phone support should be your last option. Our telephone staff are 1st level support, and you'll find that a reply by email is always far more effective, far more efficient. An email reply is most efficient for the types of answers you will be receiving. We can easily send you a link in an email, whereby clicking it will take you to a quick solution.  As you can imagine, trying to spell out a complicated URL on the phone is not only time consuming, but often leads to a misspelled URL due to human error. As well, you're able to refer to an email as often as you like, whereas you may forget what was explained in a telephone call.  Please feel free to try all of our available options, but after a few trials, you will soon realize the higher degree of efficiency when emailing us at support@sibername.com. If for any reason you cannot access your email, then creating a ticket at our General Support Help Desk will be your second best option. You can find the link to the Help Desk on our Support Page. You can learn how to use it by watching our Flash tutorial. For support: Please email us at support@sibername.com by including as much information as you can about the problem, i.e: the error message you are getting. if you can explain and describe the problem to some extent, it will help to speed up the process of finding a solution. Please help us to help you by providing us with as much relevant information pertaining to your immediate needs in your first email. General Support Help Desk is staffed 24/7 to answer any of your questions. Please create a new account if you are going to report a problem for the first time. (Flash tutorials to learn how to create an account) Please contact a sales representative for more information about our solutions WebSiteMatic Links: You can watch WebSiteMatic training videos by clicking here. You can access WebSiteMatic Manual by clicking here. You can access WebSiteMatic Forum by clicking here. Link to CIRA Registrant Web Interface to confirm your registration.